How to deal with a "Windows detected a hard disk problem" message, and save your programs and files - Zinstall
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How to deal with a “Windows detected a hard disk problem” message, and save your programs and files

Windows 10

In this article, we will see how to deal with a “Windows detected a hard disk problem” message, and how to save your programs, settings, data and files from hard drive failure. We will also see how to avoid this error in the future.

What does this mean?

If you see a “Windows detected a hard disk problem” message, that means that the hard drive in your computer is very close to failure. You should take immediate action to save your files, data, settings and programs, before that happens.

What are my options?

Your hard drive should be replaced as soon as possible. It is not safe to keep using it, as it may fail at any time.

Before you do that, you should make a full backup of the computer.

We recommend using Zinstall Computer Rescue Kit. It will backup everything, including your programs, profile, settings, documents, pictures, music, movies, favorites and everything else.

How to backup your programs and files from the failing hard disk:

    1. Download and run Zinstall Computer Rescue Kit on your computer.

Migration Kit Pro

  1. Use its 3rd option, “Moving from Machine to Container”.
  2. Select the C: drive on Source selection, and select a place to store your backup container (it’s just a big file) in the Target browse selection.
  3. A good place to store the container is a USB external hard drive, but any place which is outside the computer we are wiping will do fine, such as a network drive, another hard drive in the computer etc.
  4. Start the backup process. This should take a long while, and you will see a message confirming that the container has been created successfully.

If the backup does not succeed, you should first run the Windows CHKDSK utility on your drive, which will attempt to recover the file errors. Here is how to do that:

How to run a Windows CHKDSK on a failing hard disk:

  1. Right-click on your Start Menu (bottom-left corner of your screen, the Windows logo), and select “Command Prompt As Administrator”
  2. In the command prompt that opens, type in:
    chkdsk /f /r /x C:
  3. This will most likely prompt you to restart the computer, which you should do – CHKDSK will run while the computers starts again.

Once done, repeat the backup process using Zinstall Computer Rescue Kit.

Replace the hard drive

Now that you have a full backup of your computer, you should replace the faulty hard drive.

  1. Take it out of the computer (do not destroy it yet – it could be useful for additional data recovery).
  2. Then, place a new drive into the computer, and install Windows on it.
  3. Now, you can proceed to the recovery stage.

How to Restore your programs and files from backup

    1. Once you have your fresh new Windows installation, it is time to restore your programs, settings and files from the backup you’ve made before.
    2. To do that, run Zinstall Computer Rescue Kit and use the 4th option, “Moving from Container to Machine”.

Selective restore

  1. Point it to the backup container you’ve created in the first section, and it will restore everything, including programs, settings and files, to the new Windows.
  2. If you don’t want to restore everything, you can also exclude some programs / folders you don’t want to recover.

That’s it – you have a successfully reset your computer, and got all your programs and files back where they were!

How to avoid this issue in the future

We recommend keeping a regular backup of the computer. This way, if your drive fails, you can be sure that all of your stuff is safely backed up on a different drive. Use Zinstall Backup to do this – it is automatic, complete, always-on backup. You can get it here.

Ready to go?

Ready to backup your Windows, replace the hard drive and then recover your programs and files? Get Zinstall Computer Rescue Kit here.

Any questions? Need guidance? Looking for help with your Windows reinstall, backup or recovery? Our expert techs are standing by!

Contact us by email (, phone (877.444.1588), or chat (bottom-right corner of this page).

We are looking forward to assisting you.